Last updated: November 6, 2026
Our Guarantee
If our 4K live IPTV service does not work on your device and our support team cannot fix the problem, you receive a full refund within 7 days of purchase.
1. When You Qualify for a Refund
- The service does not play on your device (no channels, constant failure to connect) and our support team was unable to solve it after you gave us the chance to help.
- You request the refund within 7 days of your payment date.
- You contacted us on WhatsApp and cooperated with basic troubleshooting (app reinstall, login check, speed test).
2. When a Refund Is Not Possible
- After the 7-day window has passed.
- If the service works but you changed your mind, or you no longer need it.
- Problems caused by your internet speed, ISP blocking you refused to resolve with our VPN, an unsupported or faulty device, or a third-party app you chose to use.
- A specific channel, event or movie missing from the lineup (we add channels on request but cannot guarantee every one).
- Accounts terminated for sharing, reselling or abuse.
3. Why We Offer a Free Trial
Before you pay, we activate a free trial on your device so you can confirm the quality and compatibility yourself. This is the best way to avoid any issue — most customers never need a refund.
4. How to Request a Refund
- Message us on WhatsApp at +212 764 944 717 within 7 days of payment.
- Describe the problem and let support try to fix it.
- If it cannot be fixed, we confirm the refund and return the payment via the same method you used (PayPal, bank, Revolut, crypto, etc.).
5. Processing Time
Approved refunds are issued within 1–3 business days. Depending on your payment provider, it may take up to 7 business days to appear on your side.
6. Questions
Not sure if you qualify? Just ask on WhatsApp — we are fair and we want you to be happy with your 4K IPTV.